If your eSIM installed fine but you have no data at your destination, work through this checklist in order. 95% of connection problems are fixed by the first two steps.
Fix checklist
- Turn ON Data Roaming for the Movia line. The eSIM is roaming on a local network, so roaming must be enabled (it won't incur extra charges — your plan is prepaid).
- Set Movia as the Mobile Data line in your cellular settings.
- Check the APN matches the one in your confirmation email.
- Toggle Airplane Mode on, wait 10 seconds, turn it off.
- Manually select a network: Settings → Cellular → Network Selection → off → pick a carrier.
Still nothing after all five steps? Reply to your order email and our support team will help — do not delete the eSIM, as it cannot be reinstalled.